Frequently Asked Questions

Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at the Front Gate, online through our website, or other retail outlets. This includes no refunds for weather related events.

Unprocessed Season Passes (those still in e-ticket or voucher form which have not been exchanged for a ID card) may be transferred to another individual. All Season Passes, processed or unprocessed, expire without value on September 2, 2024, unless renewed for the next season. Season Passes are valid any regular operating day. Please check calendar for operating schedule. Operating Calendar and Hours are subject to change.

A rainy day is a great time to enjoy a day at the waterpark with less people around. Wet’n’Wild Toronto remains open during periods of rain; however, operations will be temporarily suspended if there are electrical storms or other severe weather conditions in the area. Attractions will re-open as soon as conditions permit.

Wet’n’Wild Toronto, reserves the right to rotate attractions so that guests are able to enjoy every ride throughout the day or close the waterpark due to weather conditions.

No refunds or rainchecks will be issued.

Follow these easy steps to look up your order confirmation email!

1. Visit the Wet’n’Wild Toronto online store.
2. Once inside the online store, click the Menu button, located in the upper left corner of the pop-up window.
3. Click on “Order Look-up,” located down the menu.
4. Enter your email and phone number used at the time of purchase to search for your order.
5. Once your order has been located, select the corresponding order and select it to view the receipt, print the tickets/voucher, or re-send yourself the confirmation email.

What if my order cannot be located, or I still haven’t received the confirmation email after following the above steps?
Please Contact us at info@wetnwildtoronto.com for assistance on obtaining your confirmation email.

Wet’n’Wild Toronto does not have a Grounds Admission ticket discount. All guests must have a valid ticket to enter the premises.

At Wet’n’Wild Toronto, we prioritize your convenience and safety, ensuring you have an unforgettable experience with friends and family. As part of our commitment, we’ve implemented cashless payments throughout the waterpark for faster, safer, and more secure transactions.

If you prefer using cash, fret not! Our Cash-to-Card Kiosks offer a seamless solution. Conveniently located inside the waterpark, these kiosks allow you to convert your cash into a prepaid debit card, accepted anywhere VISA/Mastercard is welcomed in Canada. And here’s the best part – there are no fees involved!

You can find our Cash-to-Card Kiosks in two locations: one situated inside the waterpark by the main gate, and another conveniently located within our retail shop.

These prepaid cards are not reloadable, but any leftover funds can be used beyond the waterpark’s boundaries. By embracing cashless transactions, we ensure contact-less experiences, prioritizing your safety and convenience at Wet’N’Wild Toronto.

In order to curtail the increase in fraudulent chargeback claims, we reserve the right to ask you to verify the credit card used to purchase your tickets. The last four digits on your ticket voucher will need to match your credit card.

Wet’n’Wild Toronto offers a senior and military discount for our Under 48” admission price. Seniors are considered anyone 60 and older. Must show appropriate id to receive any discount. Our best offers are updated on our website as they become available.

Two Reasons that frequently occur that may cause an error at Checkout:

1. The name and billing address provided must match exactly with the name and address on your credit card statement. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card.
2. The acetify error (592) means that even though funds may be available there was something wrong in the data match up. So, if the postal code, address, etc. did not match the bank’s information it blocks the order since it is deemed as a potential fraudulent order. The bank gets the initial check to make sure money is available (so it gets debited) but the bank will reverse it once the processor completes their settlement files noting the charge was blocked. If you call the bank the same day, the bank will see it as a charge because it hasn’t been officially settled yet. Unfortunately, this can take 5-7 days for all that to get around and the bank’s system updates.

When you reach out to the bank, please explain it was flagged as a potential fraud and work with your bank to make sure they know the correct account information to use in the future. Please do not purchase anything else in the store until the charge is cleared and we have the correct account information to use.

Season Pass is now digital! Say goodbye to EZ Bands and hello to the convenience of having your pass right on your smartphone, easily accessible through Apple or Google Wallet.

With your Season Pass now digitalized, it is easier for you to come through the gate at Wet’n’Wild Toronto, get access to friend tickets & in-park discounts AND load money on your pass by creating an EZPay account!

Once you digitally process your Season Pass, you are good to head straight through the turnstiles! No need to visit the Season Pass Office!

Here’s what you’ll need to begin digitally processing your Season Pass:

Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at the Front Gate, online through our website, or other retail outlets. This includes no refunds for weather related events.

Unprocessed Season Passes (those still in e-ticket or voucher form which have not been exchanged for a ID card) may be transferred to another individual. All 2024 Season Passes, processed or unprocessed, expire without value on September 2, 2024, unless renewed for the next season. Season Passes are valid any regular operating day. Please check calendar for operating schedule. Operating Calendar and Hours are subject to change.

MasterCard, Visa, and American Express cards are accepted with proper identification at all ticket booths, concession stands, and retail stores. Personal checks are not accepted. We also accept Apple Pay and tap-to-pay at our retail locations.

Cash is not accepted at any of the Wet’n’Wild Toronto venues. However, you can convert your cash to a MasterCard at one of our Cash-to-Card Kiosks. It’s easy to convert your cash to a debit card that’s good for all purchases (inside the waterpark and out). Simply visit the kiosks located inside the waterpark.

If for any reason, you need to change your credit card information from the original card that you used to purchase, please follow these steps:

Please go to the URL below and log in with their email (the one used on the original purchase) and confirmation number. Once in the system, you can enter the new credit card information and if you owe a balance it will automatically charge what is past due, or you can opt to pay the balance early.

https://wnwtorontotickets.parkezpay.com/PaymentPortal/#/50/lookupPlan

Any child under the age of 14 must be accompanied by an adult while at the waterpark. While swimming, guardians must stay within arm’s reach of their children. On some attractions, a swim test may be required for children 10 and under.

Yes, parking is $20.00 per vehicle at the gate or online (includes HST). Season Passholders may purchase an all-season parking pass.

Lockers require a credit card to purchase, and we have three sizes to choose from:

• Standard is $15.00
• Large is $20.00
• Jumbo is $25.00

Wet’n’Wild Toronto does not offer towel rental. In the event you forgot your towel, they are available to purchase at our gift shop.

Smoking is not permitted anywhere on Wet ‘N’ Wild Toronto property with the exception of the designated smoking area at the back of Coconut Cove. The use of Cannabis products is prohibited within the waterpark and associated perimeter.

Cigarette butts must be disposed of in the proper receptacle. Throwing cigarette butts on the ground is a fire hazard and may result in a littering fine of up to $365.00.

For everyone’s safety, guests are not permitted to bring coolers or outside food or beverages into Wet‘n’Wild Toronto with the exception of one factory sealed or personal refillable bottle (plastic only, no glass) of water per person. There are a limited number of single picnic tables adjacent to our parking lot which are free to be used, provided there is no glass, alcohol or barbequing. These are limited and on a first come first served basis and are not there for the purpose of parties or events. Grills and open fires are not allowed in the parking lot or picnic area.

Allergies?

The waterpark is more than happy to provide guests with ingredients lists which are provided to us by the food suppliers we use. However, as much as we would like to accommodate guests with food allergies, we are not the food manufacturers/suppliers (we get all food and beverage product from third parties), and as such, we regret to inform you that THE WATERPARK CANNOT, AND DOES NOT, MAKE ANY REPRESENTATIONS OR GUARANTIES WHATSOEVER REGARDING THE ALLERGY-FREE CONTENTS OF ANY FOODS OR BEVERAGES, OR THE SAFETY THEREOF (ESPECIALLY WITH REGARD TO ANY ALLERGIES). At a minimum, guests with allergy concerns should avoid any foods or beverages unless they are packaged, and you are 100% confident in the manufacturer/supplier which has provided the waterpark with such food or beverage. Foods that are in any way unpackaged, prepared, or handled by the waterpark (as opposed to packaged goods, provided to you in a sealed package), have a higher risk of contamination with other products containing allergens, so in the interests of your safety, we strongly urge you to avoid all such unpackaged products provided by the waterpark.

In any event, guests may bring personal foods into the waterpark, to the extent that they are medically necessary (e.g., for diabetics, baby formula for infants, or allergy-safe foods for allergies).

For the safety and comfort of all of our guests, the following items are not permitted inside of our waterpark:

• Umbrellas
  • Permitted: easy pop-up tent
• Personal Chairs
  • Permitted: collapsible camping chairs, wheelchairs, and walkers
• Tents
  • Permitted: children’s play tents, easy pop-up tent
• Personal Speakers
• Water Toys
• Masks and Snorkels
  • Permitted: goggles
• Flotation Devices Not Approved by Canadian Coast Guard, Transport Canada, or Fisheries and Ocean Canada
• Glassware and Similar Breakable Materials
• Outside Food and Beverages
  • Permitted: reusable plastic & metal water bottles, baby food & baby snacks
• Generators, Propane Heaters, Barbeque, and Grills
• Coolers
• Illicit Drugs & Marijuana
• Alcoholic Beverages
• Firearms, Ammunition, Knives and Weapons

All Guests and Staff that enter the Wet N Wild Toronto Property and wish to enter the waterpark are subject to search. This is a condition of entry for Wet N Wild Toronto. Condition of entry means you must oblige to it otherwise you can/will not be let inside. All bags, lunch boxes, purses etc. are subject to search.

What are we looking for? Security looks for outside food and beverages, weapons, drugs, alcohol etc. anything that should not be entering a family water waterpark. This is done for the Safety and Security of our guests.

No. Animals of any kind are not allowed in the waterpark, except for legally defined service animals or as may otherwise be required by law to assist those with disabilities (as defined by the Access for Ontarians with Disabilities Act or other applicable laws). If you claim to have a legally qualifying “service animal” you will be required to verify its legitimacy

Even if a “service animal” is verified, and allowed to enter the waterpark, please be aware that you are still responsible for always controlling it. A service animal is also prohibited from all rides and pools due to safety and hygiene requirements. Please understand that we may require removal of your service animal from waterpark property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to always control your animal.

Service animal relief areas are provided outside the main gate. Please clean up any mess and place it in a sealed bag and deposit in the nearest waste receptacle

It is prohibited to leave animals in a car while patrons enjoy the waterpark; in such event, animal control (or other government authority) may be called, and your car forcibly entered, to attend to the health or safety needs of an animal. You will have to pay all such costs involved in the rescue of any pet left in a car and may face penalties as directed by the law.

Use of drones (in, over, or around the waterpark), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of the waterpark or its parent entity). Violations may subject the user to immediate ejection, confiscation of the drone, and referral of the matter to authorities.

Guests must be at least 19 years of age to purchase, possess or consume alcoholic beverages at Wet’n’Wild Toronto. A valid province – issued identification or driver’s license is required for each person purchasing, possessing or consuming alcoholic beverages.

Alcoholic beverages must be fully consumed or discarded on the premise where served. Alcoholic beverages are not permitted in line for any ride.

• Wet’n’Wild Toronto is a family-oriented waterpark. Guests are asked to wear appropriate swimwear when using our attractions. Thongs and transparent clothing are not permitted. Bathers of all genders are required to wear an appropriate swimsuit bottom. We reserve the right to determine the appropriateness of swimwear.
• Due to manufacturer’s safety requirements swimsuits with buttons, snaps, rivets or zippers and clothing such as jeans, shorts and t-shirts are not permitted on body slides. While riding Oh Canada! Foreign objects are not allowed in pockets.
• Jeans and other street wear is not permitted in any pool or on any slide.
• Aqua socks are permitted on Caribbean Chaos, Krazy Kanuck, Big Surf Wavepool, Muskoka Soakah Lazy River and Coconut Cove.
• Burkinis and rash guards are permitted on some attractions and may have limited access on a selected number of other attractions.
• All guests who require a diaper are required to wear a swim diaper or a diaper specifically designed for use in the water. Swim diapers for babies are available for purchase at The Beach Shop.
• Some attractions do not permit wearing of accessories (hats, glasses, shirts, shoes, etc.) where there is a risk of the bather losing an accessory piece or the risk of it being caught in the attraction.
• We recommend no jewelry be worn on any attraction. Jewelry is not permitted on Oh Canada!, including – but not limited to – piercings of any type, necklaces, rings or bracelets.

For the safety of our guests, the following floatation devices are permitted:

• Canadian Coast Guard Approved, Transport Canada Approved or Fisheries and Ocean Canada Approved Floatation Devices:
  • Life Vests & Life Jackets
  • Baby Floats
  • Water Wings

Please be advised that according to the Ontario Ministry of Health and Long-Term Care, every child under 10 years of age must wear a personal floatation device and must be within arm’s reach of designated person who is 14 years of age or older, at all times, in Class A Pools (Coconut Cove and Muskoka Soakah) and Wave Action Pools (Big Surf). Wet’n’Wild Toronto recommends that guests bring their own personal floatation devices. All floatation devices must have a buckle and cannot be inflatable by nature. Let’s make this summer one to remember!

Please be advised that according to the Ontario Ministry of Health and Long-Term Care, every child under 10 years of age must wear a personal floatation device and must be within arm’s reach of designated person who is 14 years of age or older, at all times, in Class A Pools (Coconut Cove and Muskoka Soakah) and Wave Action Pools (Big Surf). Wet’n’Wild Toronto recommends that guests bring their own personal floatation devices. All floatation devices must have a buckle and cannot be inflatable by nature. Let’s make this summer one to remember!

Similar to height restrictions, some of our newer attractions with multiple riders have industry-regulated weight restrictions. These can be found on our attractions page of the website, or when you are at the waterpark, this information can be found at Guest Services as well as the bottom and top entrance to all rides.

The safety of all our guests is our Number 1 priority. We meet all the safety guidelines set by the manufacturers of each of our slides at Wet’n’Wild Toronto.

Please contact us at info@wetnwildtoronto.com. If approved, we will reach out to you with available dates.

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